Fixperts shall carryout preventive as well as reactive maintenance jobs relating to:

• Electrical supply, equipment and electrical distribution services.
• Water supply, sanitary ware and drainage services.
• Air conditioning supply and associated equipment services.
• Supervised, uniformed technicians will attend all emergencies* within 60 Minutes of call, 7 days a week, and 365 days.

Planned Preventive Maintenance (PPM)

A preventive maintenance program will be provided in writing by Fixperts within 7 days of signing the contract. The PPM will be conducted three times for electrical systems, plumbing fixtures, and air conditioners. The PPM is subject to change only if a prior notice of 72 hours is received from the customer. The PPM shall be deemed as cancelled if any notice is not received.

Mechanical, Electrical And Plumbing

Services under this include:

• Repair and/or replacement of mechanical & electrical equipment including distribution boards, circuit boards, circuit breakers, ELCB’s, light fittings, control panels, switches & water-heaters
• Repair of water pumps, which can be done on site
• Repairing of external leaks in pipes
• Cleaning of water tank once a year
• Repair and replacement of sanitary-ware fittings and attention to drainage problems (please refer to spare parts/materials clause below in case of replacements)

Air Conditioning

A/C services of indoor and outdoor units shall be provided, which includes the following:

• Cleaning of filters
• Cleaning and checking of electrical components
• Topping up of refrigerant gas (gas will be charged separately)
• Belt replacement, lubrication and cleaning of drain lines
• Placing of drain flow tablets in drip trays
• Changing compressor oil and filters if necessary
• Minor painting touch-up and minor repairs to insulation. (please refer to spare parts/materials clause below in case of replacements)
• An extra charge applies for AC coil cleaning if it’s necessary.

Carpentry & Aluminum Extrusions Fittings

Services under this shall include:

• Repairs of fly screens, windows and doors, excluding replacement of same
• Repairs of broken catches, hinges and drawer slides to fixed cabinets and fixed cupboards
• Repairs of door catches, locks and hinges.
• (Please refer to spare parts/materials clause below in case of replacements)

Masonry

Services under this include:

• Minor grouting, application of sealant and fixing of isolated tiles.
• (Please refer to spare parts/materials clause below in case of replacements)

Pest Control

Services under this include:

• Internal / external pest control can be done biannually. (upon the customer’s request during the contract period, if not requested, these services cannot be carry
  forwarded to next year at time of renewal)
• Inside & outside treatment for all crawling and flying insects Spray or Gel Treatment. The chemicals that are used in the pest-control process are in accordance with the
  Dubai Municipal chemical law. All the precautionary measures pertaining to pest control at your premises are available on www.pestcontrol.ae you may contact them
  via internet.

Reinstatement of walls or floors after maintenance works will be limited to base paint to closest match. Any wall coverings or other decoration are excluded.

Cleaning

Services under this include:

• Cleaning of paved outside yards once a week
• Cleaning of external windows once a month
• Cleaning of outside lights, extractor hoods and exhaust fans quarterly
• Façade washing once in every six months
• Deep cleaning of kitchen once a year